Refund policy


Refund policy

If you’re not 100% satisfied with your biotikur subscription purchase, write to us within 60 days of your first subscription purchase at care@biotikur.com and we’ll initiate the refund process. Limit one refund per customer, and refunds are limited to the first purchase only.

One-time orders are not covered under the 60 Day Money Back guarantee. However, one-time orders can be revoked within 14 days of receiving the goods, as evidenced by shipper tracking information. Customer is responsible for return shipping. All goods must be received unopened and unused. Refund will be initiated upon receipt of the products. Tracking and insurance are encouraged as well as retention of evidence of the parcel being surrendered to shipper (e.g. receipt).

Revocation instructions

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must contact us (Applied Microbiome Research UG (haftungsbeschränkt), Wöhlertstr. 14, 10119 Berlin, Germany, care@biotikur.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory.

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Sample cancellation form
(If you wish to cancel the contract, please fill in and return this form).

- To Applied Microbiome Research UG (haftungsbeschränkt), Wöhlertstr. 14, 10119 Berlin, Germany, care@biotikur.com.

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in the case of notification on paper)

- Date

(*) Delete as applicable.

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