Refund policy

60 Day Money Back Guarantee:

30-Day Use

Our 60 Day Money Back Guarantee applies to products used as instructed (as per written instructions in the box and sent via email) for at least thirty full days. This is because everyone's bodies are different and some people need a bit longer to experience positive benefits.

If you are not experiencing benefits, please contact us at care@biotikur.com and we will provide you with a free coaching session with one of our Team Nutritionists to improve your experience with our products.

If you don't want to use the product for thirty days for any reason and would like a refund, simply send the unused portion back to us at:

Applied Microbiome
Bergstr. 67
10115, Berlin

Please use a tracked and insured shipping method and retain your receipt as evidence. Please make sure the packaging is sealed completely with tape to prevent spillage. Your purchase will be refunded upon receipt of the goods. Limit one refund per household. Refunds are limited to the first purchase only. 

When Used as Instructed for 30 Days

If you purchased biotikur balance, used it as instructed for 30 full days and are not 100% satisfied with your biotikur purchase, write to us within 60 days of your first purchase at care@biotikur.com. Include the reason you aren't satisfied and we’ll issue a refund. Product use instructions are included in the box as well as sent via email. Limit one refund per household. Refunds are limited to the first purchase only. Refunds requested 61 days or more after the first order is placed will be denied. Refunds requested less than thirty days after the goods are received will be issued only upon return of the unused portions of the products.

Orders Not Covered Under 60 Day Money Back Guarantee:

As biotikur products are perishable nutritional food supplements, we do not accept returns or provide refunds for non-first-time orders, except for revocations. All non-first-time orders may be revoked within 14 days of receiving the goods, as evidenced by shipper tracking information. Customer is responsible for return shipping. All goods must be received back to the return address unopened and unused in their original packaging. Refund will be initiated upon receipt of the products. Tracking and insurance are encouraged as well as retention of evidence of the parcel being surrendered to shipper (e.g. receipt).

Revocation instructions

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must contact us (Applied Microbiome Research UG (haftungsbeschränkt), Bergstr. 67, 10115 Berlin, Germany, care@biotikur.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory.

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Sample cancellation form
(If you wish to cancel the contract, please fill in and return this form).

- To Applied Microbiome Research UG (haftungsbeschränkt), Bergstr. 67, 10115 Berlin, Germany, care@biotikur.com.

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in the case of notification on paper)

- Date

(*) Delete as applicable.