FAQs
General
What is the difference between a prebiotic and a probiotic?
Probiotics are good bacteria that support a flourishing gut microbiome. Prebiotics are the food they feast upon―primarily indigestible dietary fiber.
Here’s the thing: you can take probiotics on their own, but without a diet rich in varied plant fiber (i.e. prebiotics), their effects are limited and short-term. That’s why Biotikur has developed a complete system, one that includes both probiotics and prebiotics to support them.
Why is gut health so important?
Your gut is home to 40 trillion bacteria (also known as your microbiome). The “good” bacteria thrive on fiber from plants and the “bad” ones feast on sugar and processed junk food.
Good bacteria do important things like help your body make essential nutrients. But when bad bacteria dominate, bad things happen. That means digestive problems like bloating, diarrhea, or gas.
But it’s not limited to just digestive issues: science shows that an imbalanced gut can play a major role in depression, skin problems like acne or eczema, and weight gain. 
Okay, but why the emphasis on eating fruits and vegetables? And why so many?
The human body can only digest about 16 different fibers on its own. A diverse gut microbiome on the other hand can digest over 60,000! And it can turn them into lots of good stuff like neurotransmitters and cancer-fighting antioxidants.
The catch is, good gut bacteria are divas - they’re picky about what they eat. Some need broccoli to work their particular brand of magic and some need spinach. You can’t eat only broccoli every day and expect a balanced gut.
That’s why getting enough quantity AND diversity of plants in your diet is fundamental to gut health, and that’s why Biotikur’s prebiotic products are packed full of a variety of fruit and vegetable fibers.
If gut health is really that important, why am I only hearing about all this fiber stuff, now?
Get this: 80% of all research on the gut microbiome was published in only the past five years. It takes time for people to learn about it— even a lot of doctors are too busy to read the new research.
What have scientists discovered? The single biggest factor for gut health is the diversity of plants in your diet—meaning the number of different fruits and vegetables you regularly eat. As if it wasn’t hard enough, eating 8 servings of plants per day doesn’t cut it—you need to get at least 30 different fruits and vegetables in your diet every week for decent gut health.
I can’t afford Biotikur. Is there anything I can do?
Yes! We offer discounted and donated kits to individuals with demonstrated financial need. Please send an email to care@biotikur.com titled “Financial need.”
Shipping and Payment
How much are the shipping costs?
We offer free shipping for all orders within the European Union and Switzerland. We ship to the UK and United States for an additional flat €15 charge per order.
When can I expect my Biotikur Balance package to arrive?
For EU orders, it takes 1-2 business days to prepare your order, and then 5-7 days for shipments to arrive at your door. You should expect your package to arrive within 7-10 days after purchase.
Shipping to Malta and Cyprus may take an additional 1-2 weeks due to COVID 19-related delays.
Subscription purchases will renew on an ongoing basis, so your refill for the next month will arrive just in time for when you’ll need it next.
Where do you ship?
We ship anywhere within the European Union, the United Kingdom, the United States and Switzerland.
How does the 60-day money back guarantee work?
Since everyone's bodies are different and some people experience benefits faster than others, we ask that you take your Biotikur as directed for 30 days. If you don't want to stick with it for 30 days, just send any unused product back and we'll refund you :)
If you take your Biotikur for 30 days and don't experience benefits, write to us within 60 days of your first purchase at care@biotikur.com and we’ll initiate the refund process. Limit one refund per household, and refunds are limited to the first purchase only.
Can I skip orders, or cancel my Biotikur Balance subscription?
Yes, you can manage your subscription at any time by answering a few short questions in this form. Please follow the directions at the end.
Ingredients, allergens, and safety
Is Biotikur Balance for everybody?Yes, Biotikur Balance has been developed for everyone! It is also formulated to be safe for daily use by pregnant people. That said, if you are pregnant or nursing, it’s best practice to speak to your doctor first about your specific needs.
Biotikur Balance is vegan friendly and has no chemicals, artificial colors, preservatives, artificial sweeteners, or added sugar.
Biotikur Balance is low allergen, has less than 1.5g of sugar per serving, and is suitable for most diets. If you have any concerns about your specific dietary needs we recommend checking with your doctor before taking any supplements.
We’re available to answer any other questions you may have via care@biotikur.com.
Is Biotikur Balance vegan?
Yes! Biotikur Balance is proudly vegan. All Biotikur products are dairy and egg-free and none of our products are tested on animals.
Does Biotikur Balance contain allergens?
Our products are free from allergens such as lactose, gluten or nuts. However, some of our ingredients are produced in a facility that processes various foods, and may contain very small traces of seeds, gluten, soy, nuts, celery, dairy, lupine, and/or mustard.