Privacy Policy

Privacy statement

Responsible for data processing:
Junayd Mahmood
Brunnenstr. 7
10119
Berlin, Germany
care@biotikur.com

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server only automatically saves a so-called server log file, which contains the name of the requested file, your IP address, date and time of access, transferred data volume and the requesting provider (access data) and documents the access.

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our services. Pursuant to Art. 6 para. 1 sentence 1 lit. f DSGVO, this serves to safeguard our predominantly legitimate interests in a correct presentation of our offer as part of a balancing of interests. All access data will be deleted at the latest seven days after the end of your page visit.

Third-party hosting services

In the context of processing on our behalf, a third party provider provides us with the services of hosting and display of the website. This serves to safeguard our predominantly legitimate interests in a correct presentation of our offer within the framework of a weighing of interests. All data collected within the framework of the use of this website or in the forms provided for this purpose in the online shop as described below will be processed on its servers. Processing on other servers only takes place within the framework described here.

This service provider is based in the USA and is certified under the EU-US Privacy Shield. A current certificate can be here. can be seen. As a result of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

2. Collection and use of data for the execution of the contract, establishment of contact

We collect personal data when you voluntarily provide us with it in connection with your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because in these cases we need the data to process the contract or to process your contact and you cannot send the order or contact without their information. Which data is collected can be seen from the respective input forms. We use the data provided by you pursuant to Art. 6 Para. 1 S. 1 lit. b DSGVO to process contracts and your enquiries. If you have given your consent to this in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account. After complete completion of the contract or deletion of your customer account, your data will be restricted for further processing and deleted at the end of the tax and commercial retention periods, unless you have expressly consented to further use of your data or we reserve the right to use more data, which is permitted by law and about which we inform you in this statement. The deletion of your customer account is possible at any time and can take place either by a message to the contact possibility described below or over a function intended for it in the customer account.

3. Data transfer

In order to fulfil the contract pursuant to Art. 6 Para. 1 S. 1 lit. b DSGVO, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for this purpose to the credit institution and payment service provider commissioned by us or to the selected payment service in order to process payments. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must register with the payment service provider using your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider shall apply.

4. E-mail newsletter

E-mail advertising with newsletter registration
If you subscribe to our newsletter, we will use the data required for this purpose or provided separately by you in order to send you our e-mail newsletter regularly on the basis of your consent pursuant to Art. 6 Para. 1 S. 1 lit. a DSGVO.

Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact person described below or via a link provided for this purpose in the newsletter. After you unsubscribe, we will delete your e-mail address unless you have expressly consented to the further use of your data or unless we reserve the right to use further data that is permitted by law and about which we inform you in this declaration.

E-mail advertising without newsletter registration and your right of objection
If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right to send you regular offers for similar products to those already purchased from our range by e-mail on the basis of § 7 para. 3 UWG. This serves to protect our predominantly legitimate interests in an advertising approach to our customers within the framework of a weighing of interests.
You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising mail, without incurring any costs other than the transmission costs according to the basic tariffs.

The newsletter is sent as part of a processing on our behalf by a service provider to whom we forward your e-mail address for this purpose.

This service provider is based in the USA and is certified under the EU-US Privacy Shield. A current certificate can be here. can be seen. As a result of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

5. Cookies and web analysis

In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our predominantly legitimate interests in an optimised presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO within the scope of a weighing of interests. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser during your next visit (persistent cookies). You can find the duration of the storage in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or whether to exclude the acceptance of cookies in certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. These can be found for the respective browsers under the following links:
Internet Explorer™: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
-=https://support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14=- sync:ßÇÈâÈâ
Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
-=https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen=- Proudly Presents
-=Opera™=- sync:ßÇÈâÈâ

You may refuse the use of cookies, which are used for range measurement and advertising purposes, by selecting the appropriate settings on the website's deactivation pages. Network Advertising Initiative (NAI)the US-American Digital Advertising Alliance or the European Interactive Digital Advertising Alliance (EDAA) I disagree.


If cookies are not accepted, the functionality of our website may be restricted.

Use of Google (Universal) Analytics for web analytics
This website uses Google (Universal) Analytics for website analysis. The web analysis service is provided by Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). This serves to safeguard our predominantly legitimate interests in an optimised presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO within the scope of a weighing of interests. Google (Universal) Analytics uses methods that allow an analysis of the use of the website by you, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. The data collected in this context will be deleted after the purpose and end of the use of Google Analytics by us.

Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be here. can be seen. As a result of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: -=https://tools.google.com/dlpage/gaoptout?hl=- Proudly Presents

As an alternative to the browser plugin, you can this link to prevent Google Analytics from collecting data from this website in the future. An opt-out cookie is stored on your end device. If you delete your cookies, you must click the link again.

Use of Inspectlet for web analytics
This website uses inspectlet, a web analysis service. inspectlet enables an analysis of the user behaviour of our website (e.g. mouse clicks, mouse movements, scrolling, activities with form fields). We use this anonymous information to further develop our services for you and to improve user-friendliness. The data about your website use, including your IP address, will be transmitted to and stored by inspectlet on a server outside Germany. After your IP address has been geolocalised, it is deleted again. inspectlet uses the anonymised data to evaluate user behaviour on our website and to present it in reports. In addition, this information may be transferred to third parties if this is required by law or if third parties process this data on behalf of inspectlet. By using this website, you consent to inspectlet processing the data collected about you in the manner and for the purposes set out above. Further information on data collection by inspectlet can be found in the Terms of use from inspectlet. You can prevent the collection of your data by visiting the website available at the following link and clicking on the button "Exclude my visits from Inspectlet": https://www.inspectlet.com/exclude/2007827226.

7. Online marketing

Google Ads Remarketing

We use Google Ads to advertise this website in Google search results and on third-party websites. When you visit our website, the so-called remarketing cookie is set by Google, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you visit. This serves to safeguard our predominantly legitimate interests in an optimal marketing of our website in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO within the scope of a weighing of interests. The data collected in this context will be deleted after the purpose and end of the use of Google Ads Remarketing by us.

Additional data processing will only take place if you have consented to Google linking your web and app browsing history to your Google Account and using information from your Google Account to personalize ads you see on the web. In this case, if you are logged in to Google during your visit to our website, Google will use your information in conjunction with Google Analytics data to create and define target audience lists for cross-device remarketing. Google will temporarily link your personal data with Google Analytics data in order to form target groups.

Google Ads is an offer from Google Ireland Limited, a company incorporated and operated under the laws of Ireland with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de).
Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield.
A current certificate can be here. can be seen. As a result of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can use the remarketing cookie via this link Deactivate You can also register at the Digital Advertising Alliance about the setting of cookies and make settings for this.

Facebook Pixel
For marketing purposes, our website uses so-called conversion and retargeting tags (also known as "Facebook pixels") of the social network Facebook, a service of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. We use Facebook pixels to analyze the overall usage of our website and track the effectiveness of Facebook advertising ("conversion"). In addition, we use Facebook pixels to display individualized advertising messages based on your interest in our products ("retargeting"). Facebook therefore processes data that the service collects via cookies, web beacons and comparable storage technologies on our website.

The data collected in this context can be transferred from Facebook to a server in the USA for evaluation and stored there. In the event that personal information is transferred to the United States, Facebook has agreed to provide the following information to the United States EU-US Privacy Shield to the people of this world.

If you are a member of Facebook and Facebook has allowed it through your account's privacy settings, Facebook may also link the information we collect about your visit to us to your member account and use it to target Facebook ads. The privacy settings You can view and change your Facebook profile at any time. If you are not a Facebook member, you can prevent Facebook from processing your data by activating the deactivation switch for the "Facebook" provider on the websites mentioned in section 6.

For more information, see the privacy notices from Facebook.

Google Maps
This website uses Google Maps for the visual representation of geographical information. Google Maps is an offer from Google Ireland Limited, a company incorporated and operated under the laws of Ireland with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de). This serves to safeguard our predominantly legitimate interests in an optimised presentation of our offer and easy accessibility of our sites in accordance with Art. 6 para. 1 lit. f) DSGVO within the scope of a weighing of interests.
When Google Maps is used, Google transmits or processes data on the use of the Maps functions by website visitors, which may include in particular the IP address and location data. We have no influence on this data processing.
Where information is transmitted to and stored by Google on servers located in the United States, the U.S. company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be here. can be seen. As a result of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
To deactivate the Google Maps service and thus prevent data transmission to Google, you must deactivate the Java Script function in your browser. In this case, Google Maps cannot be used or can only be used to a limited extent.
Further information about the data processing by Google can be found in the data protection notices of Google. The terms of use for Google Maps contain detailed information about the map service.
The data processing is carried out on the basis of an agreement between the jointly responsible parties pursuant to Art. 26 DSGVO, which you may here. to be able to see the truth.

8. Social media plug-ins

Using social plugins from Facebook, Twitter, Instagram
So-called social plugins ("plugins") from social networks are used on our website.
When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the Facebook, Google, Twitter or Instagram servers. The content of the plugin is transmitted by the respective provider directly to your browser and integrated into the page. By integrating the plugins, the providers receive the information that your browser has called the corresponding page of our website, even if you do not have a profile or are currently not logged in. This information (including your IP address) is transmitted by your browser directly to a server of the respective provider (possibly to the USA) and stored there. If you are logged in to one of the services, the providers can assign the visit to our website directly to your profile in the respective social network. If you interact with the plugins, for example by pressing the "Like" or "Share" button, the corresponding information is also transmitted directly to a server of the provider and stored there. The information is also published on the social network and displayed to your contacts there. This serves to safeguard our predominantly legitimate interests in an optimal marketing of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO.
The purpose and scope of the data collection and the further processing and use of the data by the providers as well as a contact option and your rights in this regard and setting options to protect your privacy, please refer to the privacy notices of the providers.
https://www.facebook.com/policy.php
https://twitter.com/privacy
https://help.instagram.com/155833707900388

If you do not want social networks to directly associate the information collected through our website with your profile on that service, you must log out of that service before visiting our website. You can also completely prevent the plugins from loading with add-ons for your browser, e.g. with the script blocker "NoScript" (https://noscript.net/).

Youtube Video Plugins
On this web page contents of third offerers are merged. This content is provided by Google ("Provider").
YouTube is an offer from Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de).

For videos from Youtube that are integrated on our site, the extended data protection setting is activated. This means that no information from website visitors is collected and stored on Youtube unless they play the video. The integration of the videos serves to safeguard our predominantly legitimate interests in an optimal marketing of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO within the scope of a weighing of interests.
The purpose and scope of the data collection and the further processing and use of the data by the providers as well as your rights in this regard and setting options for the protection of your privacy can be found in Google's privacy policy. https://policies.google.com/privacy.

Our online presence on Facebook, Google, Twitter, Instagram, LinkedIn
Our presence on social networks and platforms serves a better, active communication with our customers and prospective customers. There we inform about our products and current special offers.
When you visit our online presence in social media, your data may be automatically collected and stored for market research and advertising purposes. So-called user profiles are created from this data using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. For this purpose, cookies are usually used on your terminal device. The visitor behaviour and the interests of the users are stored in these cookies. Pursuant to Art. 6 para. 1 lit. f., this serves the following purpose DSGVO, the safeguarding of our predominantly legitimate interests in an optimised presentation of our offer and effective communication with customers and interested parties within the scope of a weighing of interests. If you are asked by the respective social media platform operators for their consent to data processing, e.g. with the help of a checkbox, the legal basis for data processing is Art. 6 Para. 1 lit. a DSGVO.
Insofar as the aforementioned social media platforms have their headquarters in the USA, the following applies: The European Commission has issued an adequacy decision for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be here. can be seen.
The detailed information on the processing and use of the data by the providers on their pages as well as a contact option and your rights in this regard and setting options to protect your privacy, in particular opt-out options, please refer to the below linked data protection information of the providers. Should you need any help in this regard, please do not hesitate to contact us.
Facebook: https://www.facebook.com/about/privacy/

Data processing is carried out on the basis of an agreement between jointly responsible parties pursuant to Art. 26 DSGVO, which you can view here:
https://www.facebook.com/legal/terms/page_controller_addendum

Google/ YouTube: https://policies.google.com/privacy
Twitter: https://twitter.com/de/privacy
Instagram: https://help.instagram.com/519522125107875
LinkedIn: https://www.linkedin.com/legal/privacy-policy
Xing: https://privacy.xing.com/de/datenschutzerklaerung

Possibility of objection (opt-out):
Facebook: https://www.facebook.com/settings?tab=ads
Google/ YouTube: https://adssettings.google.com/authenticated
Twitter: https://twitter.com/personalization
Instagram: https://help.instagram.com/519522125107875
LinkedIn: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

9. Sending of reminders via e-mail

If you have given us your express consent to this during or after your order in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO, we will use your e-mail address as a reminder to submit an evaluation of your order via the evaluation system used by us.
This consent can be revoked at any time by sending a message to the contact person described below.

10. Contact possibilities and your rights

As a data subject, you have the following rights:

  • pursuant to Art. 15 DSGVO, you have the right to request information about your personal data processed by us to the extent specified therein;
  • pursuant to Art. 16 DSGVO, you have the right to demand the immediate correction of incorrect or incomplete personal data stored by us;
  • the right, pursuant to Art. 17 DSGVO, to demand the deletion of your personal data stored by us, unless further processing is required.
    - on the exercise of freedom of expression and information;
    - to fulfill a legal obligation;
    - for reasons of public interest, or
    - for the assertion, exercise or defence of legal claims
    is required;
  • the right, pursuant to Art. 18 DSGVO, to request the restriction of the processing of your personal data, insofar as
    - the correctness of the data is denied by you;
    - the processing is unlawful, but you refuse to delete it;
    - we no longer need the data, but you need it to assert, exercise or defend legal claims, or
    - you have lodged an objection against the processing under Article 21 DSGVO;
  • Pursuant to Art. 20 DSGVO, you have the right to receive the personal data you have provided to us in a structured, common and machine-readable format or to request transmission to another responsible party;
  • the right to complain to a supervisory authority pursuant to Art. 77 DSGVO. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at our company headquarters.
If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of consents given or objection to a specific use of data, please contact us directly via the contact data in our imprint.

Right of objection
Insofar as we process personal data as described above in order to safeguard our predominantly legitimate interests as part of a weighing of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. Insofar as processing is carried out for other purposes, you are only entitled to object if there are reasons arising from your particular situation.

After exercising your right of objection, we will not process your personal data further for these purposes unless we can prove compelling reasons for processing worthy of protection which outweigh your interests, rights and freedoms, or if the processing serves the assertion, exercise or defence of legal claims.

This does not apply if the processing is carried out for the purposes of direct marketing. Then we will not further process your personal data for this purpose.